Warranty, Returns, Exchanges and Shipping

Effective 1-2020

All my brushes are hand made by me, and i want you to be delighted with your purchase!

You can return a brush for refund or exchange within 30 days of purchase.

I warrant my brushes to be free of defects in materials and workmanship for the lifetime of the brush. Normal wear and tear is not covered by this warranty.

Shipping costs are excluded from refunds.

Purchases made by way of PayPal or Square are subject to a 10% return fee.

Kindly understand that i’m one person who does everything related to the brushes and customer service. My brushes are literally all one of a kind. This is due to the ever changing nature of bamboo.

I provide a place at checkout where you can make requests for your brush. I encourage you to use this if you have a specific requests.

Due to the one of a kind nature of the brushes, I will not accept returns or exchanges for issues related to the brush’s color, length or other physical attributes which may differ from the photo which illustrates the brush.

I won’t accept a return if the brush has been misused. The brushes are for painting and not for use as chew toys, hammers, pry bars and other creative innovations.

All returned items must be in new condition.

Magic Paper is for use with a clean brush and clean water. I won’t accept a return if you have painted on it or spilled something on it or scratched the surface. You may be able to rinse water soluble materials off Magic Paper in the sink with cold water. Do not scrub the surface. Hang it over the back of a chair or similar surface to dry. This can take a while when Magic Paper is heavily water saturated

Sometimes i offer Magic Paper with minor flaws. In those instances, the item is deeply discounted. There are no returns or exchanges for deeply discounted Magic Paper.

To start a return, kindly send me note and include the receipt, a photo of the item to be returned, and a brief explanation of why you want to return it. Send this info to information@lebenzon-paintbrushes.com. If you don’t have a receipt, I will only offer an exchange.

After I receive your information i’ll review it and get back to as soon as possible. Note that I exhibit at a lot of shows so there may be a delay in my responding. I’ll send you a Return Materials Authorization (RMA) number and a shipping address. After that carefully package each item and mail it back to me at your expense. Generally USPS is the least expensive way to mail something. Once I receive the damaged item we’ll go from there. If you are outside of the USA, the shipping cost is on you both ways. If i don’t agree that the issue is warranty related, i’ll send the product back to you anyway with an explanation.

Shipping Policy

Effective 12-2021

I process orders in the sequence they are received. Generally this is within 2-3 days of order receipt. It can be longer due to circumstances. Please keep this in mind when ordering gifts for holidays or birthdays.

Shipping to USA Destinations

Note that info about shipping to destinations outside the USA can be found down the page a bit.

I use the US Postal Service (USPS for short), for most shipping. My flat rate shipping is typically shipped by way of USPS from Seattle, WA, USA. It includes insurance for up to $50. I offer alternative shippers for those who want faster shipping or a higher value of insurance.

Please keep in mind that selecting a faster shipping method will not change the order processing time. Further, I will hold an order until all items are ready. This is done to reduce your shipping cost.

If the item you ordered was not on hand at the time you ordered it, it can take 2 weeks or sometimes longer for me to make the item or items. In some instances if I have a series of shows, it can take longer than 2 weeks to fill orders.

Kindly note that I package and drop off all orders at my local USPS location. USPS an abbreviation for the US Postal Service. They are my primary shipping group.

Transit times for USA destinations with USPS Priority mail are between 1-5 days. These are not guaranteed by USPS and they may take longer, and even longer near holidays. If you need your order delivered sooner, send a note to info@lebenzon-paintbrushes.com and let me know what you would like. My faster shipping options come by way of FedEx.

If you are concerned that your package may be stolen, you can submit a request to the carrier to hold your package for pickup. USPS Priority mail is insured at up to $50 and you can file a claim with the USPS if the package is lost.

Sometimes packages have been stated as delivered by USPS but the recipient can’t find the package. My experience is that most of the time the package will show up in a few days. In any event, if the package doesn’t arrive when the shipping information says it has arrived, please contact the shipper as soon as possible to determine why they said it was delivered but you can’t find it.

If the Post Office does not have your package, you may want to file a complaint with the US Postal Service, the U.S. Postal Inspector, and file a report with your local Police. Delivered package theft is said to be a big problem.

I operate a small 1 person business and I cannot replace products that were stated by the delivery group as delivered. You should contact your local Post Office for any claims.

I am not responsible for packages that are delivered to the wrong address due to an incorrect or incomplete shipping address provided by you or by mistake by the delivery group.

Mistakes happen. Please confirm the shipping address is correct before submitting your order, and review the shipping address on your order confirmation email. If the shipping address is not correct, please contact me at info@lebenzon-paintbrushes.com as soon as possible. If the product has not shipped, I will update the address after confirming your identity.

Shipping to destinations outside the USA

I use the US Postal Service (USPS for short), for most shipping. My flat rate shipping is typically shipped by way of International First Class Mail by way of USPS from Seattle, WA, USA. This type of mail does not include insurance. I offer alternative shippers for those who want faster shipping or shipping insurance.

Please keep in mind that selecting a faster shipping method will not change the order processing time. I will hold an order until all items are ready. This is done to reduce your shipping cost.

If the item you ordered was not on hand at the time you ordered it, it can take 2 weeks or sometimes longer for me to make the item or items. In some instances if I have a series of shows, it can take longer than 2 weeks to fill orders.

Kindly note that I do package and drop off all orders at my local USPS location. USPS an abbreviation for the US Postal Service. They are my primary shipping group.

Transit times for USPS First Class International Mail to destinations outside of the USA mail are around one month. This time frame is not guaranteed by USPS and they may take longer, and even longer near holidays. If you need your order delivered sooner, send a note to info@lebenzon-paintbrushes.com and let me know what you would like. I offer faster shipping by way of USPS International Priority mail and also by way of FedEx.

If you are concerned that your package may be stolen, you can submit a request to the carrier to hold your package for pickup.

Sometimes packages have been stated as delivered by the recipient’s delivery group, but the recipient can’t find the package. My experience is that most of the time the package will show up in a few days. In any event, if the package doesn’t arrive when the shipping information says it has arrived, please contact the shipper as soon as possible to determine why they said it was delivered but you can’t find it.

If the delivery group does not have your package, you may want to file a complaint with your local Postal Service, and Postal Inspector, as well as file a report with your local Police. Delivered package theft is said to be a big problem.

I operate a small 1 person business and I cannot replace products that the carrier stated as delivered. You should contact your delivery group for any claims.

I am not responsible for packages that are delivered to the wrong address due to an incorrect or incomplete shipping address provided by you or by mistake of the delivery group.

Mistakes happen. Please confirm the shipping address is correct before submitting your order, and review the shipping address on your order confirmation email. If the shipping address is incorrect, please contact me at info@lebenzon-paintbrushes.com as soon as possible. If the product has not shipping, I will update the address after confirming your identity.

If the recipient’s destination is unfamiliar to me I contact the recipient to verify that the address.