Returns and Exchanges
All my brushes are handmade by me, and i want you to be delighted with your purchase!
My brushes are guaranteed to be free of defects in material and workmanship. If i messed up something, i will refund an item within 30 days of purchase, or exchange the item for a similar item for a year after the date of purchase. Refunds do not include shipping costs.
Kindly understand that i’m a one person company and my brushes are all one of a kind. Due to this, I won’t accept returns or exchanges for issues related to the brush’s color, length or other physical attributes which may differ from the photo which illustrates the brush. I also won’t accept a return in the event that anything other than shipping, faulty materials or workmanship damaged it.
Sometimes i sell brushes or practice cloth with minor flaws. In those instances, the item is deeply discounted. There are no returns or exchanges for deeply discounted items.
To start a return, kindly send me a receipt, a photo of the item to be returned, and a brief explanation of why you want to return it. Send this info to firstname.lastname@example.org. If you don’t have a receipt, I will only offer an exchange.
After I receive your information I’ll review it and get back to as soon as possible. Note that I exhibit at a lot of shows so there may be a delay in my responding due to this. I’ll send you a Return Materials Authorization (RMA) number and a shipping address. After that carefully package each item and mail it back to me at your expense. Generally USPS is the least expensive way to mail something. Once I receive the damaged item i’ll send you a replacement and pay for standard ground USPS shipping in the USA to get it back to you. If outside of the USA, the shipping cost is on you both ways. If i don’t agree that the issue is warranty related, i’ll send the product back to you anyway with an explanation.