Warranty, Returns and Exchanges
All my brushes are hand made by me, and i want you to be delighted with your purchase!
You can return a brush for refund or exchange within 30 days of purchase.
I warrant my brushes to be free of defects in materials and workmanship for the lifetime of the brush. Normal wear and tear is not covered by this warranty.
Shipping costs are excluded from refunds.
Purchases made by way of PayPal or Square are subject to a 10% return fee. These groups charge a fee to me and i am passing it along.
Kindly understand that i’m a one person company and my brushes are all one of a kind. I provide a place at checkout where you can make requests for your brush. I encourage you to use this if you have a specific requests.
Due to the one of a kind nature of the brushes, I will not accept returns or exchanges for issues related to the brush’s color, length or other physical attributes which may differ from the photo which illustrates the brush.
I won’t accept a return if the brush has been misused. The brushes are for painting and not for use as chew toys, hammers, pry bars and other creative innovations.
Magic Paper is for use with a clean brush and clean water. I won’t accept a return if you have painted on it or spilled something on it or scratched the surface. You may be able to rinse water soluble materials off Magic Paper in the sink with cold water. Do not scrub the surface. Hang it over the back of a chair or similar surface to dry. This can take a while when Magic Paper is heavily water saturated
Sometimes i offer Magic Paper with minor flaws. In those instances, the item is deeply discounted. There are no returns or exchanges for deeply discounted Magic Paper.
To start a return, kindly send me note and include the receipt, a photo of the item to be returned, and a brief explanation of why you want to return it. Send this info to firstname.lastname@example.org. If you don’t have a receipt, I will only offer an exchange.
After I receive your information i’ll review it and get back to as soon as possible. Note that I exhibit at a lot of shows so there may be a delay in my responding. I’ll send you a Return Materials Authorization (RMA) number and a shipping address. After that carefully package each item and mail it back to me at your expense. Generally USPS is the least expensive way to mail something. Once I receive the damaged item we’ll go from there. If you are outside of the USA, the shipping cost is on you both ways. If i don’t agree that the issue is warranty related, i’ll send the product back to you anyway with an explanation.