Terms and Conditions

Last updated: 2/17/2026

Warranty, Cancellations, Returns, Exchanges, Shipping & Other Terms & Conditions

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://lebenzon-paintbrushes.com website and the “Service” operated by Lebenzon Paintbrushes.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

All my brushes are hand made by me, and i want you to be delighted with your purchase!

You can return a brush for refund or exchange within 30 days of purchase as long as the brush is in new and unused condition.

I warrant my brushes to be free of defects in materials and workmanship for the lifetime of the brush. Normal wear and tear is not covered by this warranty. Damage due to misuse is not covered.

Shipping costs are excluded from refunds.

Returned orders or orders cancelled after shipping are subject to a 15% return fee.

Orders that are cancelled before shipping are subject to a 5% fee. This is due to a policy by my debit/credit card processors and the time and materials involved for cancelling an order.

Kindly understand that i’m one old man who does everything related to the brushes, shipping, and customer service. My brushes are literally all one of a kind entirely hand made creations.

I provide a place at checkout where you can make requests for your brush. I encourage you to use this if you have a request. I’ll do the best i can but make no guarantee i can fulfill a request.

Due to the one of a kind nature of the brushes, I will not accept returns or exchanges for issues related to the brush’s color, length or other physical attributes which may differ from the photo which illustrates the brush.

I will not accept a return or warranty replacement if the brush has been misused. The brushes are for painting and not for use as chew toys, hammers, pry bars and other creative innovations.

All returned items must be in new and unused condition. If they are not in new and unused condition they will not be accepted for return/refund.

Exchanges: Brushes may be exchanged in the event there is a defect in materials and or workmanship. Normal wear and tear are excluded. Misuse is excluded.

Magic Paper is for use with a clean brush and clean water. I won’t accept a return if you have painted on it or spilled something on it or scratched the surface. You may be able to rinse water soluble materials off Magic Paper in the sink with cold water. Do not scrub the surface. Hang it over the back of a chair or similar surface to dry. This can take a while when Magic Paper is heavily water saturated

Sometimes i offer Magic Paper with minor flaws. In those instances, the item is deeply discounted. There are no returns or exchanges for discounted Magic Paper.

To start a return or exchange, kindly send me note and include the receipt, a photo of the item to be returned, and a brief explanation of why you want to return it. Send this info to information@lebenzon-paintbrushes.com. If you don’t have a receipt, I will only offer an exchange.

After I receive your information i’ll review it and get back to as soon as possible. Note that I exhibit at a lot of shows so there may be a delay in my responding. I’ll send you a Return Materials Authorization (RMA) number and a shipping address. After that carefully package each item and mail it back to me at your expense. Generally USPS is the least expensive way to mail something. I recommend you insure the package. Items lost or damaged in shipping are not my responsibility. Once I receive the item we’ll go from there. If you are outside of the USA, the shipping cost is on you both ways. If i don’t agree that the issue is warranty related, i’ll send the product back to you anyway with an explanation.

Shipping Policy

I process orders in the sequence they are received. Generally it takes about 14 business days (Monday-Friday) from when the order is received until an order is shipped. It can be longer due to a number of circumstances. Please keep this in mind when ordering gifts for holidays, birthdays or any time a “deliver by” date is needed. Also remember that i am not the shipper and have no control over how long it may take the shipper to deliver your order. Shipping time is beyond my control and not my responsibility.

Shipping includes insurance for up to $100 of value. Additional insurance is $2 per $100 of value or a portion of that. In addition, orders which are valued at $400 or more, require an adult signature. There is an added cost for the signature service. I strongly recommend you purchase added insurance as needed. Getting an order to the shipper is my responsibility. What a shipper may do to an order after i leave it with them is not my responsibility. NOTE I do not provide warranty coverage or insurance for more than $100 unless the customer purchases it before the order shipps.

If you order additional insurance it must cover the total value of the order.

Shipping to USA Destinations

Note that info about shipping to destinations outside the USA can be found down the page a bit.

I use the US Postal Service (USPS for short), UPS, or equivalent for most shipping. My flat rate shipping is typically shipped by way of USPS from Enumclaw, WA, USA. It includes insurance for up to $100 (in US currency). I offer alternative shippers for those who want faster shipping and also added insurance for those who purchase it.

Please note and keep in mind that selecting a faster shipping option will not change the time needed to process an order. The typical time from the date of order to the date of shipping is about 14 business days (Monday-Friday). Further, I will hold an order until all items are ready. This is done to reduce your shipping cost.

If something you ordered was not on hand at the time you ordered it, it can take about 14 business days (Monday-Friday) or longer for me to make the item or items. In some instances if I have a series of shows or a large volume of orders, it can take longer than about 14 business days (Monday-Friday) to fill and ship orders.

Kindly note that I package and drop off most orders at my local USPS UPS, or equivalent location as is appropriate for the order. USPS an abbreviation for the US Postal Service. UPS is an abbreviation for the United Parcel Service, and FedEx is an abbreviation for the Federal Express service. The USPS is my primary shipping group.

Transit times for USA destinations with USPS is about 10 business days. The time frame is NOT guaranteed by USPS and they may take longer, and probably even longer near holidays. If you need your order delivered sooner, select a faster shipping option or send a note to info@lebenzon-paintbrushes.com and let me know what you would like. My fastest shipping options come by way of UPS and FedEx.

If you are concerned that your package may be stolen, you can submit a request to the carrier to hold your package for pickup. My shipments are insurance for no more than $100 in US Dollars unless the customer (you) pay for additional insurance. Orders with a value of $400 or more require an adult signature for delivery. There is an added fee for the signature service.

Sometimes packages have been stated as delivered by a shipper but the recipient can’t find the package. My experience is that most of the time the package will show up in a few days. In any event, if the package doesn’t arrive when the shipping information says it has arrived, please contact the shipper as soon as possible to determine why they said it was delivered but you can’t find it.

If the shipper does not have your package, you may want to file a complaint with the shipper. Note that delivered package theft is said to be a frequent problem.

I operate a small 1 person business and I cannot replace products that were stated by the delivery group as delivered but which were lost. This is part of why insurance is important. You should contact your local shipper group for any claims.

I am not responsible for packages that are delivered to the wrong address due to an incorrect or incomplete shipping address provided by you or by mistake by the delivery group.

Mistakes happen. Please confirm the shipping address is correct before submitting your order, and review the shipping address on your order confirmation email. If the shipping address is not correct, please contact me at info@lebenzon-paintbrushes.com as soon as possible. If the product has not shipped, I will update the address after confirming your identity.

Shipping to destinations outside the USA

I use the US Postal Service (USPS for short), for most shipping. My flat rate shipping is typically shipped by way of Global Post, which is another term for USPS Advantage Ground Shipping, by USPS. I provide insurance for up to $100 in value at no added cost to the customer. This type of mail does not include other insurance. Shipping time is generally about a month. I offer other shipping options for those who want shorter shipping time and also offer additional insurance for those who want to insure up to the actual value of the order. Additional shipping is $2 (in US currency) per $100 in value or part. If an order has a value of $100 or less, the first $100 of insurance is included. If the value is $101 or more, i will pay for up to $100 in value. If you pay for additional insurance it will be covered.

If you order additional insurance it must cover the total value of the order.

Please keep in mind that selecting a faster shipping method will not change the order processing time. The typical time between the order date and shipping date is about about 14 business days (Monday-Friday). I will hold an order until all items are ready. This is done to reduce your shipping cost and may add time between the order date and shipping date.

If the item you ordered was not on hand at the time you ordered it, it can take about 14 business days (Monday-Friday) or sometimes longer for me to make the item or items. In some instances if I have a series of shows, and/or a lot of orders, it can take longer than 14 business days to fill orders.

Kindly note that I do package and drop off all orders at my local USPS location. USPS an abbreviation for the US Postal Service. They are my primary shipping group.

Transit times for USPS International Mail to destinations outside of the USA mail are around one month. This time frame is not guaranteed by USPS and they may take longer, and probably even longer near holidays. If you need your order delivered sooner, send a note to info@lebenzon-paintbrushes.com and let me know what you would like. I offer faster shipping by way of USPS International Priority mail and also by way of UPS and FedEx.

If you are concerned that your package may be stolen, you can submit a request to the carrier to hold your package for pickup.

Sometimes packages have been stated as delivered by the recipient’s delivery group, but the recipient can’t find the package. My experience is that most of the time the package will show up in a few days. In any event, if the package doesn’t arrive when the shipping information says it has arrived, please contact the shipper as soon as possible to determine why they said it was delivered but you can’t find it.

If the delivery group does not have your package, you may want to file a complaint with your local Postal Service, and Postal Inspector, as well as file a report with your local Police. Delivered package theft is said to be a big problem.

I operate a small 1 person business and I cannot replace products that the carrier stated as delivered. You should contact your delivery group for any claims.

I am not responsible for packages that are delivered to the wrong address due to incorrect or incomplete shipping information, or by mistake of the delivery group.

Mistakes happen. Please confirm the shipping address is correct before submitting your order, and review the shipping address on your order confirmation email. If the shipping address is incorrect, please contact me at info@lebenzon-paintbrushes.com as soon as possible. If the product has not shipping, I will update the address after confirming your identity.

If the recipient’s destination is unfamiliar to me I contact the recipient to verify that the address i was given is accurate and formatted for the shipper.

Links To Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Lebenzon Paintbrushes.

Lebenzon Paintbrushes has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Lebenzon Paintbrushes shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Venue for Legal Dispute

The parties agree that any legal disputes arising under this Terms of Service shall be resolved exclusively in the Federal or State courts of King County, in the State of Washington, and each party consents to the jurisdiction of these courts and waives any objections to venue.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. What constitutes a material change will be determined at our sole discretion.

Contact Us

If you have any questions about these Terms, please contact us at info@lebenzon-paintbrushes.com

Right to Refuse Service.

Lebenzon Paintbrushes reserves the right to refuse service to anyone.